TAIPEI (Taiwan News) — Chunghwa Post said it will improve operational processes and strengthen staff training at its postal processing center in Taoyuan to prevent delivery delays.
The center, which began operations on May 4, experienced delays in mail and parcel processing because of the simultaneous rollout of new equipment and operating procedures, per CNA.
Chunghwa Post said it spent more than NT$20 billion (US$650 million) to build the 17.14-hectare center, which is regarded as a key facility in its push for smart logistics and postal modernization.
The company noted the center is equipped with advanced technologies, including automated sorting systems, unmanned guided vehicles, robotic arms for parcel handling, and optical recognition systems to improve barcode and text reading accuracy.
The center reportedly experienced problems with some parcels getting stuck on conveyor belts, while equipment failures forced mail to be re-sorted. Its mail processing system also malfunctioned, causing many barcodes to be rejected as invalid.
The Ministry of Transportation and Communications attributed the issues to oversized parcels exceeding equipment limits, the system’s inability to read some mail barcodes, and staff unfamiliarity with the sorting procedures.
The ministry noted that Chunghwa Post has taken measures, including reconfiguring equipment settings, adjusting mail and parcel flow routes, and increasing temporary staffing. The company has also assigned engineers to work in shifts to address equipment malfunctions.
Chunghwa Post Chair Wang Kuo-tsai (王國材) said the situation has improved significantly. He thanked the center’s staff for working with the company to resolve the issues.
