TAIPEI (Taiwan News) — New Taipei’s Social Welfare Department said Wednesday it will use artificial intelligence and data analysis to better allocate welfare resources and support vulnerable groups.

CNA reported that the department said its donation and resource platform has operated for eight years, connecting about NT$5.5 billion (US$170 million) in funds and supplies. It has benefited more than 60 million people through cooperation between government agencies, businesses, and civil groups.

The platform integrates an online system with multiple donation channels, including credit cards, mobile payments, and convenience store services. This setup makes donating easier and more transparent, helping attract a wider range of contributors, per Youth Daily News.

Data shows individual donors account for 39% of contributions, followed by companies at 24%, groups at 20%, and religious organizations at 17%. Most resources are directed toward programs supporting disadvantaged people, including low-income families and those in urgent need, per UDN.

During the COVID-19 pandemic, the platform played a key role by matching more than NT$1.1 billion in resources for public health and daily living support. These efforts funded 93 programs across 11 government departments, including home testing services, shelter for homeless people, and meal assistance.

Social welfare officials said the city will shift from passively matching donations to a more proactive approach. By using accumulated data and AI tools, it aims to identify service gaps, predict demand, and deliver resources more efficiently.

They said traditional research methods can take six months to a year, while AI can significantly shorten the process and provide faster, more accurate insights. Combining data analysis with frontline social worker experience will also help ensure solutions better match real needs.

New Taipei Mayor Hou You-yi (侯友宜) said the city faces high demand for welfare services but has more limited financial resources than other major cities. He said the platform helps integrate public and private resources while maintaining transparency and public trust.

Hou said building a reliable digital system is key to ensuring no one in need is overlooked. He added that combining data analysis with support from businesses and ESG initiatives will help strengthen the city’s social safety net.