TAIPEI (Taiwan News) — Taiwan High Speed Rail Chair Shih Che (史哲) apologized on Wednesday after a “quiet carriage” policy caused anger from parents who thought it was unfair to children, CNA reported.

The policy, introduced on Sept. 22, called on passengers to wear headphones when using devices, make calls at the carriage entrance, and keep their voices down. Some parents said the policy stressed them out because children sometimes cannot control their behavior.

Civic groups and legislators had previously urged THSR to rethink the policy. They said it could make families with young kids or special needs feel unwelcome.

Shih said during an interview on Wednesday that staff handle about 700 to 800 complaints a day, mostly about phone use or videos without headphones. He added that complaints about noise from kids are rare.

“We did not explain the policy well enough," THSR's chair said. He said, “The first thing we should do in the transportation service industry is to apologize.”

Shih added that THSR will adjust how the policy is enforced. He said the company will prioritize parent-child experiences.

“A quiet carriage can still welcome families,” Shih said. “Quiet travel can work with family-friendly measures.”