TAIPEI (Taiwan News) — Civic groups held a press conference on Tuesday urging Taiwan High Speed Rail to revise its “quiet carriage” policy and take cues from foreign practices, per CNA.

DPP Legislators Lin Yueh-chin (林月琴) and Chang Ya-ling (張雅琳) said the policy puts stress on parents and risks labeling families with young children or special needs as “disruptive.”

Lin suggested adopting a multi-zone carriage system to balance quiet travel and inclusive parenting. She added that staff training and greater public tolerance are vital to avoid unfair treatment of families.

Chang noted that the UN Children’s Fund advocates inclusiveness in public transport. If parents worry about complaints when kids cry, she said, the policy undermines child-friendly values.

Wang Ching-hung (王景弘), a parent who was warned after his autistic child made sounds in a quiet carriage, called for mutual understanding instead of complaints. He said THSR’s approach should emphasize education and communication, not punishment.

The quiet-carriage policy was introduced on Sept. 22 to create a calm travel environment similar to Japan’s Shinkansen. THSR said it promotes three main rules: wear headphones when using devices, make calls at the carriage entrance, and keep voices down.

CNA reported that nearly 90% of passengers support the initiative. THSR reiterated that the policy does not apply to infants, children, or passengers with conditions affecting self-control, and staff are trained to assist families when needed.

THSR added the policy is in a three-month trial and will be revised based on feedback. The company said it hopes travelers show empathy and help make trains an inclusive space for everyone.