TAIPEI (Taiwan News) — Chunghwa Post held its annual Post Day ceremony Thursday to celebrate its 129th anniversary.
Chunghwa Post Chair Wang Kuo-tsai (王國材) said the global postal sector is facing a decline. He noted the company must undergo a transformation, with parcel services as its core logistics business and letter mail as a supplementary service, per CNA.
Chunghwa Post's logistics park in New Taipei's Linkou District is set to be completed this year, Wang said. The park will feature smart logistics facilities and automated mail-processing equipment. The company also seeks to attract more logistics companies.
Wang said logistics services must integrate digital operations and customer relationship management. It will launch parcel pickup and smart postal delivery vehicle services this year, providing comprehensive delivery solutions for e-commerce businesses and small farmers.
Chunghwa Post launched its first 24-hour iBox store at a Taipei post office in February, featuring imailboxes, ATMs, and passbook entry machines. Wang expects to complete the establishment of 100 such stores across Taiwan by the end of this year.
Chunghwa Post will continue to develop Postmall into one of the country's top e-commerce platforms and attract merchants. In addition to selling local agricultural products, the company plans to create a section for domestic souvenirs, integrating the platform with its logistics services.
Wang said the company has developed digital financial services, an online postal app, Visa debit cards, and mobile payments. It also plans to integrate savings, life insurance, and its e-commerce platform accounts, incorporating postal services into customers' daily lives.
Chunghwa Post will continue to provide financial support for government public infrastructure projects and financing for private enterprises, Wang added. He hopes the company will thereby achieve another century of success.
Chunghwa Post reported a loss of NT$1.65 billion (US$55 million) in 2023, marking its first deficit. However, the company posted a pre-tax net profit of approximately NT$5.45 billion last year.
