TAIPEI (Taiwan News) — Taiwan AI-powered voice assistant startup Aiello (犀動智能) helps address labor shortages at luxury hotels by helping guests with all kinds of tasks, including closing curtains, helping with check-out, and recommending tourist hot spots.
The Aiello voice assistant (AVA) is a bluetooth-speaker that takes voice commands and queries from hotel guests, either directly responding to or reporting requests to hotel staff. The AI-powered Aiello reduces the chance of being put on hold for room service calls during peak times, as high-end hotels are all about timely service.
Before Aiello, taking room service orders relied solely on hotel staff. Orders were jotted down on paper and memorized by hotel staff, which sometimes led to mistakes. Moreover, when they are short of staff, hotel guests experience longer wait times, which often results in lower guest satisfaction.
Aiello saved 500 hours on the phone for The InterContinental Kaohsiung since the smart voice assistant was introduced in its hotel rooms, as per BusinessNext.
The device not only offers timely service, but is also fun to interact with. Guests can ask Aiello to play a song, order a souvenir, give tourism recommendations, or even tell bedtime stories, a feature that has caught on with families with children.
The product is powered by natural language understanding (NLU), real-time voice analysis, and noise reduction technology. Aiello also compiles guest requests and creates a customized database for each hotel partner, which is important information for hoteliers.
Aiello can understand Mandarin, English, and Japanese, a feature useful for international travelers.
Aiello has partnered with hotels inside and outside of Taiwan. Hoteliers that have made guests feel at home with Aiello are Silks Place Tainan, InterContinental Kaohsiung, Fleur de Chine Hotel Sun Moon Lake, Chatrium Grand Bangkok, and more.