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Kuva Chateau poised to be Taoyuan's top luxury hotel

Bennie Chen, general manager of Hotel Kuva Chateau
The Premier Suite where former Vice President Annette Lu 
(呂秀蓮) stayed during her Taoyuan visit.
The copper art piece, one of the most-adored collections in the hotel.

Bennie Chen, general manager of Hotel Kuva Chateau

The Premier Suite where former Vice President Annette Lu (呂秀蓮) stayed during her Taoyuan visit.

The copper art piece, one of the most-adored collections in the hotel.

High-end luxury hotels are often linked with big capital cities, where they stand out with their immaculate ceiling-to-floor glass windows, gracious concierge and shining chandeliers in the lobby - it's all about grandeur. But genuine hoteliers know that the appearance of luxury does not guarantee a star rating. Top service is the key to win guests' hearts and to raise the return rate. This is where Hotel Kuva Chateau stands out as a perfect example in its drive to be a first-tier luxury hotel in Taoyuen.
"Kuva Chateau has a perfect blending of Western and Chinese styles," said Bennie Chen, the hotel's general manager who has over 20 years of hotel management experience. "Kuva, '古華' in Chinese, means antique elegance, while chateau, 'castle' in French, is meant to convey an image of luxury and royalty."
Kuva Chateau wants its guests to experience luxurious comfort. The hotel itself is neo-classic in interior design, embellished with Chinese style furniture and art pieces; earthy toned room colors with dashes of oriental purples and reds. The hotel provides amenities such as Burberry shower kits, sets of different colored slippers to avoid confusion of who wore which. For business travelers, they even provide office stationeries in the desk drawer.
In the hotel lobby, one won't miss the eye-catching egg-shaped crystal pendants—light fixtures are this hotel's signature. "The hotel owner has a fine taste in luminaires; he thinks lighting is the crucial element in determining a hotel's ambience and image," said Chen, "his collections were mainly acquired in Europe during travels. Once he found something, he would manage to bring it back to Taiwan and display it in Kuva Chateau."
"Those pieces are never meant for selling, but we made an exception once when a European guest expressed his exuberant fondness for the monkey copper lamp."
Banquet and dining is another attraction of this hotel. Kuva Chateau offers banquet packages starting from NT$10,888 to NT$18,888 for a table for 10 in their 7.6-m-high ballroom.
Chen hopes to expand the hotel's customer base to local families and international groups. "We have several projects under negotiations right now," she said. "We need to increase our occupancy rate by welcoming more types of guests such as families looking for a weekend trip, international conference organizers, college faculties, or independent travelers from all over the world, especially those from China."
Kuva Chateau's drop in occupancy rate was caused by the addition of 100 new rooms bringing its total number of guest rooms to 248.
"It's tough when you suddenly experience such a drop," said Chen, who worked in China for three years. "But we plan to upgrade our services; we are the first luxury hotel in this area and we want to be the best."
Most of Kuva Chateau's guests are business travelers from Europe or North America. They choose to stay in Kuva Chateau than in other hotels in downtown Taipei out of a very simple reason – the hotel's location and services. Located in the newly-developed business and residential district in Jongli, Taoyuan, Kuva Chateau faces a huge park and newly-built high rises all around. The high-speed train station is within a few minutes drive. The hotel also has a system that keeps track of each guest's special preferences such as how soft he wants his bed or the diet he keeps. It's not just about presenting a fancy look in the guest rooms. "What touches the hearts of our guests is the warm, thoughtful service,” said Chen. "They reflect our corporate values of ethics, warmth, harmony, equality, fairness and trust-worthiness."
"The hotel business is just too fascinating to leave," she said, "you are surrounded by the most beautiful and delicate items everyday and it's hard to return to the ordinary world."


Updated : 2021-02-27 20:40 GMT+08:00