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Airports operator BAA names 2 high-profile directors as it attempts to repair reputation

Airports operator BAA names 2 high-profile directors as it attempts to repair reputation

BAA PLC, the Spanish-owned airports operator facing harsh criticism for delays and overcrowding at Heathrow, announced the appointment of two high-profile directors on Friday in a bid to improve its poor public relations and performance.
Former Alliance Boots PLC Chairman Nigel Rudd was named the non-executive chairman of the company controlled by Grupo Ferrovial SA, while former Metropolitan Police Commissioner John Stevens was named a non-executive director.
BAA said the appointments were part of an ongoing program to ensure it has the expertise to improve the passenger experience at its seven British airports against a backdrop of regulatory investigations.
"BAA's number one priority at the moment is to improve the experience of our passengers traveling through our airports," BAA Chief Executive Stephen Nelson said. "We have made significant headway in recent months, and I am confident that the experience and talent that Sir Nigel and Lord Stevens will bring to the board will help accelerate this transformation."
Along with customer complaints about long lines and overcrowding, the company is under considerable regulatory pressure over its dominant position in the market _ its airports handle around 90 percent of passenger flights made in southeast England and 63 percent of all flights to and from Britain.
The Competition Commission is considering whether to break up the group _ the regulator has the power to order BAA to sell off one or more of its airports, which include Gatwick and Stansted in London, and Edinburgh and Glasgow in Scotland.
Separately, the aviation regulator, the Civil Aviation Authority, is looking at reducing the return that BAA can make on running the airports.


Updated : 2021-04-20 06:57 GMT+08:00