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Cloud OSS BSS Market Size, Share, Trends, Segmentation Analysis and Forecast 2032

Cloud OSS BSS Market Size, Share, Trends, Segmentation Analysis and Forecast 2032

Report Ocean has released a research study titled “Cloud OSS BSS Market 2023 Forecast to 2032 Analysis by Market Trends.” This study offers precise economic forecasts, global assessments, and country-level insights. It provides a comprehensive view of the competitive market and includes an in-depth supply chain analysis to identify significant industry changes. The study explores the current market status, anticipated future growth, technological advancements, investment opportunities, market economics, and financial data. It thoroughly examines the market and offers insights based on a SWOT analysis of the industry.

The Cloud OSS (Operational Support Systems) and BSS (Business Support Systems) built on micro applications offers the necessary agility to create innovative, personalized customer experiences that would result in higher customer retention and improve revenues. BSS primarily covers order capture, Customer Relationship Management and Telecommunications billing activities whereas OSS covers Order Management, Network Inventory Management and Network Operations activities. The rising adoption of cloud-based services and increasing demand for convenient & efficient billing system as well as strategic initiatives from leading market players are factors that are accelerating the global market demand.

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For instance, according to Statista – in 2019, revenue in cloud services market worldwide was estimated at USD 152.11 billion, and the market further increased to USD 172.11 billion in 2021. Furthermore, leading market players are working towards strategic initiatives such as new product launches and partnerships to leverage the increasing adoption of Cloud OSS and BSS Systems. For instance, in March 2020, Massachusetts, USA based Netcracker entered in a strategic partnership with Google Cloud. Under this agreement the company would deploy its entire Digital BSS/OSS and Orchestration stack on Google Cloud. This move would enable telecommunication companies to scale and purchase mission-critical IT applications on demand, with access to Google Cloud resources, reducing the total cost of ownership. Moreover, in August 2021, India based STL launched new Cloud-Native OSS/BSS Solution Powered by Microsoft Azure for telecom service providers. Also, growing emergence of 5G technologies worldwide and rising advancements in cloud technologies are anticipated to act as a catalyzing factor for the market demand during the forecast period. However, a high deployment cost and security concerns and lack of technical expertise impede the growth of the market over the forecast period of 2022-2028.

Major market players included in this report are:

Amdocs Limited

Telefonaktiebolaget LM Ericsson

Huawei Technologies Co., Ltd.


IBM Corporation


Nokia Corporation


Oracle Corporation

ZTE Corporation

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The Cloud OSS BSS (Operations Support System/Business Support System) market refers to the segment of the telecommunications and service provider industry that provides cloud-based solutions for managing network operations and customer-facing business operations. Here’s a deep analysis of the Cloud OSS BSS market in 10 key points:

  • Market Overview: The Cloud OSS BSS market encompasses a range of software and services designed to streamline and optimize the management of telecommunications networks and customer services in a cloud-based environment.
  • Market Growth: The market has been experiencing robust growth due to the increasing demand for digital transformation, 5G network deployment, and the adoption of cloud technologies in the telecom sector.
  • Key Players: Major global players in the Cloud OSS BSS market include Ericsson, Huawei, Nokia, Amdocs, Oracle, and more. Many smaller, specialized companies also provide niche solutions.
  • Service Segmentation: The market can be segmented into OSS (Operations Support System) and BSS (Business Support System). OSS focuses on network management and optimization, while BSS deals with customer management, billing, and revenue assurance.
  • Cloud Adoption: Telecom operators are increasingly migrating their OSS and BSS functions to the cloud to reduce infrastructure costs and enhance scalability and agility.
  • 5G Rollout: The rollout of 5G networks is a significant driver for Cloud OSS BSS solutions. These networks require advanced management capabilities to meet the demands of high-speed, low-latency services.
  • Automation and AI: AI and automation are integral components of Cloud OSS BSS solutions. They are used to optimize network operations, predict and resolve issues, and enhance the customer experience.
  • Revenue Assurance: BSS solutions play a critical role in revenue assurance by ensuring accurate billing, fraud detection, and revenue leakage prevention.
  • Global Expansion: The Cloud OSS BSS market is expanding globally, with a particular focus on emerging markets where telecom infrastructure is being modernized and upgraded.
  • Challenges: Despite the growth, the market faces challenges related to data privacy and security, vendor lock-in, and the complexity of integrating legacy systems with cloud-based solutions.

The detailed segments and sub-segment of the market are explained below:

By Component



By Enterprise Size

Large Enterprises


By Cloud Type




By End Use Industry

IT and Telecom


Media and Entertainment

Retail and E Commerce


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By Region:

North America










Asia Pacific





South Korea


Latin America



Rest of the World

Table of Contents:

  1. Executive Summary
  2. Introduction
  3. Methodology
  4. Market Overview
  5. Market Analysis
    1. Market Size and Forecast
    2. Market Trends
    3. Market Dynamics
    4. Market Segmentation
  6. Competitive Landscape
    1. Competitive Scenario
    2. Key Players
  7. Regional Analysis
    1. Regional Market Overview
    2. Market Size and Forecast by Region
  8. Product/Service Analysis
    1. Product/Service Overview
    2. Market Size and Forecast by Product/Service
  9. End-User Analysis
    1. End-User Overview
    2. Market Size and Forecast by End-User
  10. Industry Structure
  11. Key Findings and Recommendations
  12. Conclusion

Market Research Objective:

To assess market size and growth potential:

  • The objective is to determine the current market size, estimate its growth rate, and identify potential opportunities for market expansion.

To understand customer preferences and behavior:

  • The objective is to gain insights into customer needs, preferences, buying behaviors, and decision-making processes to develop effective marketing strategies and product offerings.

To evaluate market competition:

  • The objective is to assess the competitive landscape, identify key competitors, analyze their market share, strengths, weaknesses, and strategies to formulate a competitive positioning.

To explore new market segments:

  • The objective is to identify and understand untapped or emerging market segments, assess their potential demand, and evaluate the feasibility of targeting these segments.

To assess brand perception and awareness:

  • The objective is to measure brand awareness, perception, and loyalty among customers and target audiences to gauge the effectiveness of branding and marketing efforts.

To evaluate product or service satisfaction:

  • The objective is to gather feedback from customers regarding their satisfaction levels with a specific product or service, identify areas for improvement, and enhance customer experience.

To analyze market trends and industry dynamics:

  • The objective is to identify and analyze market trends, technological advancements, regulatory changes, and other factors influencing the industry’s dynamics to inform strategic decision-making.

To explore market entry opportunities:

  • The objective is to identify potential markets for expansion, assess their attractiveness, understand entry barriers, and evaluate the feasibility of entering new markets.

To conduct market segmentation and targeting:

  • The objective is to segment the market based on demographics, psychographics, or other relevant factors and develop targeted marketing strategies for each segment.

To assess pricing strategies:

  • The objective is to evaluate pricing strategies in the market, analyze price sensitivity among customers, and identify optimal pricing levels for products or services.

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