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Call Center AI Market Size 2022 Growth Statistics, Industry Demand, Top Players Data, Consumption Status, Global Share, Upcoming Trends, Business Boosting Strategies, Revenue and Forecast 2030

Call center Al market report contains detailed information on factors influencing demand, growth, opportunities, challenges, and restraints. It provides detailed information about the structure and prospects for global and regional industries. In addition, the report includes data on research & development, new product launches, product responses from the global and local markets by leading players. The structured analysis offers a graphical representation and a diagrammatic breakdown of the global call center Al market by region.

The global call center Al market will grow at a compound annual growth rate (CAGR) of more than 23.44% during the forecast period from 2021-2027.

AI (Artificial Intelligence) for call centers is a specialized application of AI for customer engagement that assists in automating the operation of the business. In most cases, customers communicate with each other to solve their problems without the assistance of specialized agents. A computer’s artificial intelligence can suggest possible solutions to their problem. If the complications persist, then a human agent will receive the complaint.

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Factors Affecting

An emerging trend in the call center AI market is the increase in data generation by companies. This factor acts as one of the major driving forces of market growth.

Social media engagement by customers and leveraging artificial intelligence to enhance customer support services are driving the market’s growth.

In addition, various trending technologies such as IoT devices, 5G, and cloud-based arrangements provide cost-efficiency and adaptability, further influencing the market.

Urbanization, digitization, and acceptance of advanced technologies are positive influences in the call center AI market. In addition, the integration of gesture recognition with a CHATBOTS or IVAS based on artificial intelligence and advances in AI and machine learning are extending lucrative opportunities to market players.

There are a number of factors expected to obstruct market growth, including concerns about data privacy and security and the preference for a live chat over a chatbot. Over the forecast period, call center AI will face challenges because of unsupervised learning and the lack of skilled employees.

A release on June 8th, 2021, by the Bureau and Economic Analysis and U.S. Census Bureau reports the recovering of the U.S. market. The report also described the recovery of U.S. International Trade in July 2021.In April 2021, exports in the country reached $300 billion, an increase of $13.4 billion. In April 2021, imports amounted to $294.5 billion, increasing by $17.4 billion. COVID19 is still a significant issue for economies around the globe, as evidenced by the year-over-year decline in exports in the U.S. between April 2020 and April 2021 and the increase in imports over that same period of time. The market is clearly trying to recover. Despite this, it means there will be a direct impact on the Healthcare/ICT/Chemical industries, resulting in a large market for Call Center AI Market.

COVID-19 Impact

The COVID-19 pandemic in 2019 engulfed the world. It caused a worldwide halt. The entire global economy was affected. In addition, many people have also lost their lives. Around 252,297,094 cases and 5,091,465 deaths have been reported worldwide so far for COVID-19. The pandemic spread to almost every country in the world. In most industries, the pandemic resulted in some form of loss. As a result of the pandemic, the global call center Al market also experienced a slowdown. Statista estimates that the global call center Al market total worldwide revenue stood at approximately US$ 3.94 trillion in 2019. In 2014, the global call center Al market generated revenues of US$ 5.4 trillion at a record high.

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The degree of competition among prominent global companies has been developed by analyzing several leading competitors operating globally. In addition, specialist analysts examine various aspects of the global call center Al market, including market competition, market share, the most recent advancements in the industry, innovative product launches, partnerships, mergers, and acquisitions by leading companies.

Regional Overview

A growing economy in the region is forecast to drive strong growth in the Asia-Pacific region during the forecast period. The country will also be an attractive market for AI companies that provide solutions for call centers, given the number of startups growing in the area.

According to Statista, as of 2021 data, the United States held over ~36% of the global market share for information and communication technology (ICT). With a market share of 16%, the EU ranked second, followed by 12%, China ranked third. In addition, according to forecasts, the ICT market will reach more than US$ 6 trillion in 2021 and almost US$ 7 trillion by 2023. In today’s society, continuous growth is another reminder of how ubiquitous and crucial technology has become. Over the next few years, traditional tech spending will be driven mainly by big data and analytics, mobile, social, and cloud computing.

This report analyzes the global primary production, consumption, and fastest-growing countries in the Information and Communications Technology(ICT) market. Also included in the report are prominent and prominent players in the global Information and Communications Technology Market (ICT).

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Key Players

The leading prominent competitors profiled in the global call center Al market are:

Inbenta Technologies Inc.

Artificial Solutions

Avaya Inc.

Haptik, Inc.


Conversica, Inc.

Rulai, Inc.

Talkdesk, Inc, Inc.

Pypestream Inc.


Creative Virtual Ltd.

SmartAction LLC

Bright Pattern, Inc.


Genesys Services Pvt Ltd.

EdgeVerve Systems Limited

Other Prominent Players

Scope of the Market

The global call center Al market segmentation focuses on Component, Deployment Type, Vertical, and Region.

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Segmentation based on Component

Compute Platforms




System Integration and Deployment

Support and Maintenance

Segmentation based on Deployment Type



Segmentation based on Vertical


Retail and e-commerce



Media and Entertainment

Travel and Hospitality


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Segmentation based on Region

North America

The U.S.




Western Europe

The UK





Rest of Western Europe

Eastern Europe



Rest of Eastern Europe

Asia Pacific




Australia & New Zealand


Rest of Asia Pacific

Middle East & Africa (MEA)


Saudi Arabia

South Africa

Rest of MEA

South America



Rest of South America

What is the goal of the report?
• The market report presents the estimated size of the ICT market at the end of the forecast period. The report also examines historical and current market sizes.
• During the forecast period, the report analyzes the growth rate, market size, and market valuation.
• The report presents current trends in the industry and the future potential of the North America, Asia Pacific, Europe, Latin America, and the Middle East and Africa markets.
• The report offers a comprehensive view of the market based on geographic scope, market segmentation, and key player financial performance

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