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Taiwan’s EVA Air rolls out optimized online check-in

Passengers no longer need to wait 48 hours prior to departure for check-in

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EVA Air crew members. (Facebook, EVA Air photo)

EVA Air crew members. (Facebook, EVA Air photo)

TAIPEI (Taiwan News) — Passengers flying internationally with EVA Air and its sister airline UNI Air are now able to check in online right after booking tickets.

In the past, passengers could not check in at airports until 48 hours before their departure. The change provides passengers with an improved travel experience while boosting operational efficiency at airports, according to the company, which is one of Taiwan's two major airlines.

The service works by having travelers access the automatic check-in feature via EVA Air’s website or mobile application and fill in all the required information for scheduled flights. They will be asked to click a link 48 hours before their departure as they file their health status and receive an e-boarding pass.

However, those flying with infants, in groups, or with special needs are still required to check in at the counter.

To encourage the use of the service, those opting for the new online check-in will get a host of preferential offers, from hotel accommodations to travel packages, from the company’s affiliated businesses and partners. The promotion ends on Dec. 31, 2021.

The carrier has been making effort to streamline its services and cut down on hassles for passengers. Last year, it introduced a facial recognition service that facilitated a faster boarding process.

Recently, it joined hands with platforms such as Affinidi and AOKpass in a trial run for the implementation of a contactless e-health passport system. This offers passengers a fast-tracked service and reduces person-to-person contact in the pandemic era.


Updated : 2021-10-18 16:56 GMT+08:00