TAIPEI (Taiwan News) – A computer glitch looked responsible for steep discounts on Cathay Pacific flights between Vietnam and the United States, but the airline later said it would admit the ticket buyers on board, reports said Wednesday.
Earlier in the week, the Hong Kong airline sold business class return tickets normally listed as costing US$16,000 (NT$492,000) between Da Nang in Vietnam and New York in July and September from a mere US$675 (NT$20,700), Bloomberg reported.
Travel bloggers immediately noticed the huge discounts, spreading the word and attracting extra buyers.
However, the South China Morning Post reported Wednesday that a New York-based professional who bought two first-class tickets between Da Nang and the U.S. city had his booking cancelled without receiving an explanation from the airline.
At least 11 people bought 18 of the discounted tickets, but legislation in both Hong Kong and the U.S. allowed airlines to cancel bookings if error is proven, the SCMP reported.
Later in the day, Cathay Pacific tweeted it would accept the lucky buyers on board with their tickets.
“Happy 2019 all, and to those who bought our good – VERY good surprise ‘special’ on New Year’s Day, yes – we made a mistake but we look forward to welcoming you on board with your ticket issued. Hope this will make your 2019 ‘special’ too!” the airline tweeted.
It followed the statement with hashtags for the terms “promise made, promise kept” and “lesson learnt.”