TAIPEI (Taiwan News) – Taiwanese visitors encountering an emergency while in Thailand can use Line to ask the local Taiwanese office for assistance, reports said Saturday.
The island’s representative in Bangkok, Tung Chen-yuan (童振源), personally used the Taiwan119 Line account this week to help a Taiwanese person who had fallen ill and was taken to hospital in the northern city of Chiang Mai.
By mid-August, a total of 1,656 people had linked up to the account, showing the service was proving its usefulness, reports said.
Tung related how on August 29, at 10:41 in the morning, he received a Line message from an acquaintance telling him that a friend had become uncomfortable during a walk in Chiang Mai. He had been taken to hospital and admitted into its intensive care unit, but his relatives were in panic, reports said.
Tung used the Line account to link up with the man’s relatives in Taiwan, which eventually led to a hospital visit by the chairman of the Taiwanese business association in Chiang Mai.
By 3:26 in the afternoon of the same day, the Taiwanese office in Bangkok reported to the relatives about the business official’s visit, informing them that while the patient was still staying at the emergency ward, his situation had stabilized and he would soon be transferred to a regular room, Tung told reporters.
The representative used the example to tell Taiwanese visitors to Thailand that the Taiwan119 Line account was a valuable resource if they met with any emergency in the Southeast Asian country.