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Galaxy Note 7 swap, refund applications to start Sept. 13

Galaxy Note 7 swap, refund applications to start Sept. 13

Taipei, Sept. 12 (CNA) Buyers of Samsung Electronics Co.'s latest flagship smartphone model -- the Galaxy Note 7 -- in the local market will be able to file their applications for a replacement or a refund starting from Sept. 13, as reports of the device catching fire due to a battery problem have caused much concern.

Samsung confirmed 35 cases of the Galaxy Note 7 catching fire as of Sept. 1, most of them occurring while the battery was being charged, and the South Korean firm has announced a global recall of the new device.

In Taiwan, consumers will be able to replace their Galaxy Note 7 with a new one or other versions of Samsung's flagship smartphone, while they will also have the option of applying for a refund, the South Korean electronics giant said.

Samsung said that its authorized dealers in Taiwan will take applications from consumers here from Sept. 13 for a swap for a new Galaxy Note 7 or other versions of its flagship product unconditionally.

In the meantime, consumers here who purchased their Galaxy Note 7 from Samsung's authorized distributors will be able to apply for a refund. However, buyers here who obtained their Galaxy Note 7 through parallel sales channels are not eligible for a refund.

After several incidents in which the Galaxy Note 7 caught fire were reported in August, Samsung has stopped supplying the model to the Taiwan market since Sept. 3.

If buyers in Taiwan want to receive a new Galaxy note 7, Samsung said, they will need to register on the company's website from Sept. 19, and replacements are expected to be issued beginning Sept. 23.

The 5.7-inch pen-based phablet went on sale in Taiwan and nine other markets around the world, including South Korea, on Aug. 16. So far, 2.5 million phones have been sold around the globe, according to Samsung.

In a statement released by the South Korean company, Samsung smartphone business president Koh Dong-jin urged Galaxy Note 7 owners to shut down the phones immediately and join the product swap for the sake of safety.

Taiwanese air carriers announced Friday that passengers should not use their Samsung Galaxy Note 7 devices in flight or put them in checked baggage, due to safety concerns over the smartphone's fire-prone battery.

Their move followed an announcement by the U.S. Federal Aviation Administration the previous day that "strongly advises passengers not to turn on or charge these devices aboard aircraft and not to stow them in checked baggage." (By Esme Jiang and Frances Huang)


Updated : 2021-01-17 05:11 GMT+08:00