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Jody Chiang ticket sales operator says its system did not fail

Jody Chiang ticket sales operator says its system did not fail

Taipei, Jan. 25 (CNA) Taiwanese PC maker Acer Inc. (??), whose cloud computing unit operated the sale of tickets for nine Jody Chiang (??) concerts, said Sunday that its systems did not malfunction during the 26 minutes in which the tickets were sold out. Citing system data, the company said its Web traffic and server CPU load did not exceed 50 percent of capacity at any point during the 26-minute frenzy when all 90,000 concert tickets were snapped up. Acer said the error messages many fans encountered on the website www.jody-ticket.com.tw were caused by network congestion on the Internet service providers, and were not due to any difficulties on Acer's end. "It is as though we built a highway, but everybody was stuck on the entry ramp," the company said. Given that there were over 340,000 registered members, each eligible to purchase up to four tickets, only 10 percent were going to be satisfied, Acer said. The website of Kham Tickets (????), the company that was in charge of the first round of Jody Chiang ticket sales earlier this month, had buckled and crashed under the strain of 180,000 users attempting to buy tickets simultaneously. Chiang, one of the biggest names on the Taiwanese-language music scene, announced on Jan. 2 that she was ending her singing career this year with 16 farewell concerts. Her announcement set off a rush for concert tickets, overwhelming the official ticketing site and ticketing machines at convenience stores around Taiwan during the three days of sale. To cater to upset fans who failed to secure tickets after long hours of wait, Chiang announced on Jan. 16 that she would hold nine additional concerts at Taipei Arena and Kaohsiung Arena in August and September, respectively. Acer handled the sales of the 90,000 tickets for the additional concerts. In 2011, Acer began its push into the cloud computing market with a US$320 million investment, acquiring the cloud computing software company iGware in an attempt to expand beyond the moribund PC sector. (By Esme Jiang and Ted Chen)


Updated : 2021-09-19 04:13 GMT+08:00