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Taiwan 4G users dissatisfied with content diversity: poll

Taiwan 4G users dissatisfied with content diversity: poll

Taipei, Dec. 28 (CNA) Subscribers to Taiwan's fourth-generation (4G) mobile network are dissatisfied with the content offered by wireless carriers despite the fast-growing user pool, according to the findings of a local survey of 4G smartphone users. The poll, released Saturday by the Innovative Digi Tech-Enabled Applications and Services Institute, found that the number of Taiwan's 4G users has exceeded 3 million after the country launched 4G services in late May. Nearly half (47.9 percent) of the 4G users surveyed are connected to the super-fast mobile broadband for over three hours a day, with primary usage focused on watching videos or listening to music, the data showed. However, in terms of satisfaction with 4G services, only 18.3 percent of the respondents were satisfied with the diversity of 4G "value-added" services -- generally referred to services beyond voice calls -- while another 25 percent were satisfied with 4G coverage. That is a huge gap, compared with the high satisfaction expressed for 4G data download speeds (72.3 percent) and upload speeds (64.9 percent). The poll was conducted from Oct. 30 to Nov. 9 among 4G smartphone users across Taiwan. A total of 1,071 valid samples were collected with the margin of error being plus or minus 3 percent. (By Jalen Chung and Jeffrey Wu)