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Taipei City: Apple most complained about by consumers in Taipei

Taipei City: Apple most complained about by consumers in Taipei

Apple Inc. was the subject of the greatest number of complaints from consumers in Taipei last year, according to official figures released yesterday.

The U.S. company received a total of 418 complaints, more than 300 of which were related to an online pricing error in July of that year, said Yeh Ching-yuan, head of the Taipei city government's Law and Regulation Commission.

Of the remaining complaints, consumers in the nation's capital were dissatisfied with the reception of Apple's iPhone 4 models and the company's failure to provide an advertised free case for their smartphones.

Apple was followed by Taiwan Mobile Co.'s 390 complains and Yahoo! Taiwan Holdings Ltd.'s 210 complaints, World Fitness Asia Ltd.'s 134 complaints and Game Flier International Corp.'s 81 complaints, according to the commission.

The computer that was mispriced on Apple's online education store was the Mac Mini. Normally priced at NT$47,710 (US$1,641) , it was being offered for just NT$19,900.

The price listed for the 8GB version of the computer model -- the Mac Mini Snow Leopard Server -- was even lower than the 4GB version, which was being offered for NT$34,900.

Apple later agreed to honor the wrongly advertised price for teachers and students who had already placed orders, a move that attracted complaints from other buyers.


Updated : 2021-06-21 08:32 GMT+08:00