Alexa
  • Directory of Taiwan

UK's O2 apologizes for smartphone problems

UK's O2 apologizes for smartphone problems

The head of mobile phone operator O2 has apologized to customers in the British capital who were unable to make calls after the group's network was swamped by people using smartphones.
In an interview published in the Financial Times newspaper on Tuesday, O2 Chief Executive Robert Dunne said some customers in London had periodically not been able to make or receive calls or transmit data because of pressure on the network from smartphones such as the iPhone.
The network problems in the second half of the year were blamed on increased use of applications by customers with smartphones that repeatedly pull data off the Internet at short intervals.
However, O2 said the situation had improved during December after it invested 30 million pounds ($48 million) in improving the network capability.
O2's exclusive contract to market the Apple handset in Britain expired in November.
"Where we haven't met our own high standards, then there's no question, we apologize to customers for that fact," Dunne was quoted as saying in the Financial Times. "But it would be wrong to say O2 has failed its customers en masse."
O2 said it has addressed the problem by working with its infrastructure supplier Nokia Siemens Networks on software modifications, installing 200 additional mobile base stations in London and holding discussions with the smartphone manufacturers to learn more about applications that could place heavy demands on its network.
O2, which is owned by Spain's Telefonica, is Britain's largest mobile phone operator, with 21 million customers.
Vodafone, Britain's second largest mobile phone operator, has claimed its network can cope far better with the rapidly increasing number of smartphones.


Updated : 2021-06-25 11:42 GMT+08:00